The Business Model of Dabbawala

Dabbawala denotes a sophisticated but also traditional food delivery system, most commonly present in Mumbai. A dabbawala collects hot food in so-called tiffin boxes from the residences of office employees or commercial food suppliers in the morning and delivers it to the offices by using bicycles and the city's extensive train network. In the afternoon, the empty boxes are collected and returned back to the residences where they had been picked originally. The whole procedure takes about 8 to 9 hours and an estimated 260,000 transactions are performed daily, six days a week, 51 weeks a year. Check out the short documentary on Youtube.

Dabbawala Business Model
1890
Founded
Bombay, IND
Founded in

Hard Facts

Business Model Canvas

This canvas shows a detailed explanation of how the business model of Dabbawala is structured.
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Business Model Patterns

The business model patterns of Dabbawala help to understand the mechanics behind the business model. Furthermore you can learn more about the specific business model pattern by clicking learn more.
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SWOT Analysis

The SWOT Analysis of Dabbawala is about the strengths, weaknesses, opportunities and threats of the companies business model. By clicking the i you can see a detailed description.
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What makes Dabbawala special?

This section is all about the secret sauce of the business model of Dabbawala. If there is any incredible information about the founding team (like how they started the business, etc.) you can learn from you can find it here!
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Marketing Insights

Last but not least in this section we analyse the marketing activities of Dabbawala. Which kind of marketing Dabbawala is doing?
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